01. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. Processing may require up to 5 business days during holidays, promotions, inventory review, or unusually high volume.

02. Delivery Estimates

For supported U.S. destinations, estimated standard carrier transit is generally 10–15 business days after dispatch. Processing time and carrier transit time are separate.

Delivery dates are estimates rather than guarantees.

03. Shipping Charges

Available methods and charges are calculated and displayed at checkout before payment.

04. Fulfillment Locations

Orders may ship from our facilities or designated fulfillment partners according to inventory, product location, and destination. Shipment origin may differ from our registered business address.

05. Tracking

When tracking becomes available, information is normally sent to the checkout email. Tracking may take 2–5 business days to show an initial carrier scan.

06. Address Accuracy and Changes

Customers are responsible for reviewing the shipping address before submitting an order. Contact us immediately regarding a correction. We cannot guarantee changes after fulfillment begins.

07. Delays

Carrier congestion, weather, customs, public holidays, remote destinations, security review, and other events outside our reasonable control may delay delivery. Contact us if tracking has not updated for an unusual period.

08. Split Shipments

An order containing multiple products may arrive in separate parcels. Separate tracking numbers may be provided.

09. Delivered but Not Found

Check the delivery area, mailbox, household members, building reception, neighbors, and carrier notices. Contact us if the parcel remains missing after reasonable checks.

10. Damaged or Incorrect Delivery

Contact us promptly with your order number and relevant photographs or videos. We will review confirmed damage, missing parts, incorrect items, or other fulfillment errors.

11. Customs and Import Charges

Where applicable, local duties, taxes, or import charges may be assessed by authorities or carriers. Any such charges shown as payable by the recipient are generally the customer’s responsibility unless checkout clearly states otherwise.

12. Shipping Support

Email service@selmaren.com with your order number and the checkout email address.