Selmaren™ · Customer Care
Contact Us
Support for product questions, orders, delivery, tracking, returns, refunds, payments, and privacy requests.
How to Reach Us
Email: service@selmaren.com
Phone: +86 156 7616 1320
Service hours: 8:00 AM–10:00 PM daily, China Standard Time (UTC+8).
Questions About an Existing Order
Please include your order number and the email address used at checkout. For product or fulfillment problems, include a clear description and relevant photographs or videos where appropriate.
Damaged, Defective, Incomplete, or Incorrect Orders
Contact us promptly after delivery. Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution without requiring you to bear additional costs caused by an error attributable to us.
Before Returning an Item
Contact us before shipping merchandise. Approved return instructions and the correct return destination will be provided by customer support.
Response and Investigation Times
We aim to reply within 1–2 business days. A carrier investigation, payment-provider review, fulfillment review, or return inspection may require additional time. We will provide updates when reasonably available.
Customer Care
We are here to help.
Contact our support team regarding products, orders, shipping, returns, payments, or privacy requests.
China Standard Time (UTC+8)
Official Business Details
Contact & Business Information
Official brand, company, website, product-category, and customer-support information for Selmaren™.
Selmaren™ is owned and operated by Shenzhen Yuanyuan Digital Technology Co., Ltd.
Return notice: the registered business address is not automatically the return warehouse. Contact customer support and obtain approval and the correct return destination before sending merchandise.