Selmarenβ’ Β· Returns
Return & Refund Policy
If something is not right with your order, contact us first and we will review the best next step.
Return period
You may request a return within 30 calendar days after delivery. To begin, email service@selmaren.com with your order number and the reason for the request.
Return condition
Unless an item is faulty, damaged, or sent in error, returned items should be unused, in their original condition, and returned with all components and original packaging where reasonably possible. We may be unable to accept items that show use, alteration, damage after delivery, or missing components.
Return shipping
For a change-of-mind return, the customer is responsible for return shipping costs unless applicable law provides otherwise. If we confirm that an item arrived defective, damaged, incomplete, or incorrect, we will review the circumstances and provide appropriate instructions.
Refunds
Once a return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time for a refund to appear can depend on your payment provider or financial institution.
Damaged or incorrect items
Please contact us promptly after delivery and include photos of the item, packaging, and shipping label where relevant. This helps us assess the issue quickly.