01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Request

Email service@selmaren.com before sending an item. Include your order number, product, reason, and relevant photographs or videos.

03. Standard Return Eligibility

• Unused and in original condition.
• Unaltered and not intentionally damaged.
• Complete with original parts, accessories, templates, instructions, and included materials.
• In original packaging where reasonably possible.
• Supported by proof of purchase or order number.

04. Return Destination

After approval, customer support will provide the appropriate warehouse address and instructions.

05. Non-Returnable Preference Items

Customized products, gift cards, final-sale items, materially altered products, used consumable materials, and items damaged after delivery for reasons unrelated to a defect may not qualify for a preference-based return. This does not limit non-waivable consumer rights.

06. Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order after delivery and contact us promptly. For a confirmed error attributable to us, we will provide an appropriate replacement, refund, reshipment, or return solution without passing the resulting additional cost to you.

07. Return Shipping Costs

Customers generally pay return shipping for change-of-mind, preference, or incorrect-selection returns. We cover appropriate additional costs arising from a confirmed product or fulfillment error attributable to us.

08. Inspection

Approved returns may be inspected for condition, completeness, identity, and compliance with the applicable return requirements.

09. Refund Timing

After an approved return is received, inspected, and accepted, we initiate the eligible refund to the original payment method within 5–10 business days. Financial institutions may require additional posting time.

10. Refund Method

Refunds are normally issued to the original payment method. If that method cannot accept the refund, we will work with the provider to determine a permitted alternative.

11. Exchanges

Exchanges depend on inventory. If a direct exchange is unavailable, an approved return and new order may be required.

12. Order Cancellation

Submit cancellation requests promptly. We will make reasonable efforts before fulfillment begins, but cannot guarantee cancellation after processing or shipment preparation starts. No cancellation fee is charged for a successfully canceled unfulfilled order.

13. Support

Contact service@selmaren.com or +86 156 7616 1320 for return, refund, exchange, or cancellation assistance.