01. Scope and Controller

This policy applies to selmaren.com and related customer-service interactions. Shenzhen Yuanyuan Digital Technology Co., Ltd. operates Selmaren™ and determines how personal information is processed for the purposes described here.

02. Information We Collect

• Contact and account information, including name, email, phone number, and account credentials.
• Order information, including products, billing and shipping details, transaction status, and order history.
• Customer-support communications and information you submit with a request.
• Device, browser, IP address, cookie, usage, referral, and interaction information collected automatically.
• Marketing preferences and responses to promotions.

Payment information is processed by Shopify and applicable payment providers. We do not store complete card numbers on our own servers.

03. How We Use Information

• Provide products, process orders, collect payment, arrange fulfillment, and deliver purchases.
• Authenticate users, maintain accounts, and provide customer support.
• Prevent fraud, protect security, troubleshoot, and enforce store terms.
• Communicate about orders, policies, products, and promotions where permitted.
• Improve our website, products, service, and customer experience.
• Comply with legal, accounting, tax, regulatory, and dispute-resolution obligations.

04. Cookies and Similar Technologies

We and service providers may use cookies, pixels, tags, local storage, and similar technologies for essential site operation, preferences, analytics, fraud prevention, and advertising. Browser and consent settings may allow you to limit certain technologies, although disabling essential cookies may affect site functionality.

05. Disclosure of Information

We may disclose information to Shopify, payment providers, fulfillment and logistics partners, customer-support providers, analytics and advertising partners, professional advisers, regulators, or other parties when reasonably necessary to operate the store, complete transactions, protect rights, or comply with law.

We do not sell personal information for money. Certain advertising disclosures may be considered “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.

06. International Processing

Our company and service providers may process information outside your state, province, or country. Where required, appropriate contractual or legal safeguards are used for cross-border transfers.

07. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, fraud prevention, legal compliance, and dispute resolution. Retention periods vary by information type and applicable obligations.

08. Security

We use reasonable administrative, technical, and organizational safeguards. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

09. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal, and to opt out of certain sale, sharing, or targeted advertising activities. We may need to verify your identity before completing a request.

10. U.S. State Privacy Disclosures

Residents of certain U.S. states may exercise rights provided by applicable state privacy law. You may submit a request through service@selmaren.com. Authorized agents may be required to provide proof of authority. We will not unlawfully discriminate against you for exercising a privacy right.

11. Children

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided information improperly.

12. Third-Party Links

Third-party websites and services operate under their own terms and privacy practices. Review those policies before providing information.

13. Policy Changes

We may update this policy to reflect operational, legal, or regulatory changes. The revised date will appear at the top of the page.

14. Privacy Contact

Email privacy and data-rights requests to service@selmaren.com. Include your name, request, jurisdiction, and sufficient information for verification. Do not send sensitive payment credentials.